Drivers FAQ

Parents FAQ

Below are the step-by-step guides for scheduling a single-family ride:

• Tap on Request Ride under the home screen

• Select Ride for Single-Family

• Select frequency of the ride (One time or recurring) and type of ride (one way or two way)

• Add your rider or select your rider if already added

• Add pick up and drop off location or select from the drop-down menu if already added

• Select Pick up and drop off date, pick up and return time, days and then tap submit

• Write pick up notes for Smart Driver (optional)

• Select your favorite driver if you have saved one (optional)

• Tap on Trip Summary to review the trip details, fare, etc. and edit if required

• Tap on Schedule Ride and you are done

Below are the step-by-step guides for scheduling a carpool ride:

1. Tap on Request Ride under the home screen

2. Select Carpool with Known Family

3. Select the frequency of the ride (One time or recurring) and type of ride (one way or two way)

4. Add your rider or select your rider if already added

5. Add pick up and drop off location or select from the drop-down menu if already added 6. Select the start date, end date, pick up time, return time, days, and then tap submit

7. Invite your carpool family (mobile number of invitees must be saved in your mobile) or select your carpool family if already added

8. Select your favorite driver if you have saved one (optional)

9. Tap on Trip Summary to review the trip details, fare, etc., and edit if required

10. Tap on Schedule Ride and you are done

In order to rate a driver, tap on the completed ride under Past Rides.

Once you tap on the Rate the Driver tab, you will be directed to the rate and review screen.

Rate the driver and write your feedback.

Provide your rating and feedback and tap submit. You can save driver as your favorite from the same screen after completion of 2 rides.

Our Ride cancellation policy is as follows:

For Single Family/Individual Rides:

  • Zero cancellation fee for rides that have not been accepted by the Smart-Driver.
  • Zero cancellation fee for ride cancelled more than 12 hours before the scheduled ride.
  • 50% cancellation fee for ride cancelled more than 4 hours and less than 12 hours before the scheduled ride.
  • 100% cancellation fee for ride cancelled less than 4 hours before the scheduled ride.

For Carpool Rides:

Ride cancellation refunds will be processed based on the following:

  • Zero cancellation fee for rides that have not been accepted by the Smart-Driver.
  • Zero cancellation fee for ride canceled more than 12 hours before the scheduled ride by all riders/parents.
  • 50% cancellation fee for ride cancelled more than 4 hours and less than 12 hours before the scheduled ride by all riders/parents.
  • 100% cancellation fee for ride cancelled less than 4 hours before the scheduled ride by all riders/parents.

The cancellation fee is shared with the Smart-Drivers to manage them efficiently.