Face to face interview.
One of the pre-conditions to onboard new drivers is to have a face to face interview with a member of Smart Shuttle Team. Approved drivers will then attend a thorough training session of safety regulations.
Smart Shuttle offers transportation solutions for parents and schools that are based first and foremost on the safety of the children we ride. Whether short basic rides or complex driving assignments, nothing stands above the total safety of the children and the peace of mind of their parents.
Carefully selected and groomed after extensive background and security checks, we make sure they possess the right licenses and outstanding driving records.
Utilizing our Smart Shuttle App, all rides are tracked and supervised in real time. Parents can track the location of their children at anytime, anywhere, by using the app.
The Smart Shuttle App sends live notifications to parents from start to finish: driver departure, driver reached the pick-up location, driver picked up the child and child drop-off.
Each ride is supervised by our monitoring team. Our experienced supervisors follow each ride in real time until successful completion to ensure the safety of our riders.
Smart Shuttle’s proprietary system will notify our monitoring team of any occurrence in which a driver takes a different route other than the pre-planned route for the ride.
For children under the standard weight and height for car seats, Smart Shuttle uses safe and comfortable booster seats. Drivers will make sure that riders are correctly seated.
One of the pre-conditions to onboard new drivers is to have a face to face interview with a member of Smart Shuttle Team. Approved drivers will then attend a thorough training session of safety regulations.
All drivers must be at least 21 years of age.
All our drivers must have impeccable driving records. Each new driver we onboard must pass a safe driving test with one of our experienced team members. In addition, we monitor their driving behavior on an ongoing basis.
All drivers must possess a valid driving license. It’s our responsibility to verify the authenticity of the driving licenses and keep a copy with us before onboarding the new drivers.
Smart Shuttle accepts only drivers with a valid vehicle registration or Istimara. Drivers are being notified in advance when the Istimara is about to expire.
We do not use vehicles that are more than 5 years old. We validate vehicles’ age by checking their registration certificates.
We ensure that all the vehicles in our platform have an appropriate valid insurance policy.
We hire drivers who can communicate in English efficiently with the children and their parents.
We prioritize drivers who are parents themselves because they can have a better understanding of our riders’ behavior, needs or requests.
All our drivers are required to provide us with at least two references, so that we can perform safety and background checks.
Smart Shuttle is committed to a zero-tolerance policy for use of drug and alcohol, use of mobile devices during driving, or engaging in inappropriate conduct.
Over the past years our top priority has always been the safe riding experience for the children, driving them conveniently between destinations. Today, the Covid-19 pandemic poses new unprecedented challenges. Being aware of the new restrictions and rules, we take all the necessary safety measures to prevent the spread of COVID-19 pandemic and protect the children we ride.
Following all the requested regulations and safety guidelines, Smart Shuttle instilled the following safety protocol: