SmartShuttle has a zero-tolerance policy for both drug and alcohol use while driving for SmartShuttle. Any driver found to be violating this zero-tolerance policy will have their SmartShuttle account suspended till further investigation. SmartShuttle also has a zero-tolerance policy related to any physical contact with riders, or the use of a mobile device for talking, texting or using a phone while driving for SmartShuttle with a passenger in their car.
To register a complaint, you can contact SmartShuttle at +974 50902111 Or you can email us at support@smartshuttle.net